Hotels ask about
DestinationDatesGuests
AI concierge infrastructure
for luxury hotel groups.
Aurelia helps guests search in natural language, understand each hotel in context, and move from browse to booking inside your brand experience.
Why Aurelia
Filters do not match how luxury guests actually shop.
Guests think in occasions, settings, moods, and expectations long before they think in filters. Aurelia turns that language into the right hotel, the right answer, and the right next step toward rates and booking.
Guests actually want
Quiet anniversaryLuxury winter escapeBest hotel for dining
The missed moment
Intent falls apart when discovery starts to feel like work.
Guests know the stay they want before they know the hotel name. That is the gap Aurelia is designed to close.
Product
AI designed for hotel groups, trained on your hotel collection, and user base.
Aurelia understands the collection as a system, not as disconnected hotel pages. It can reason across hotels, destinations, dining, amenities, and brand context while staying inside your own experience.
679hotels
Public hotel profiles indexed today
76countries
Countries searchable in natural language
629restaurants
Dining profiles connected for richer answers
Collection coverage
Tap any hotel to open it in the live concierge.
Product
Aurelia is not a chatbot bolted onto your website. It is the planning layer, the hotel-intelligence layer, and the embedded prompt system that keeps guests moving from discovery to booking inside your brand experience.
Planning flowAsk The Concierge
Describe the trip you want in plain language
Ask the Concierge
When is the best time to visit Greece?I’m getting married and want clear-water beach optionsFind me a quiet anniversary stay with great dining
Planning for Greece
Best windowLate May to early July
Why it fitsWarm water, bright islands, fewer crowds.
Planning layer
Turns guest intent into a relevant shortlist
DestinationCheck-inGuestsAsk The ConciergeFind Hotels
New York, United StatesThe Mark
A luxury hotel offering old-world comfort, avant-garde design, and timeless New York style.
AccommodationsDiningCan this hotel handle our plans?Plan my stay
I can help narrow room fit, dining rhythm, late arrival, and the cleanest next step into View Rates.
Hotel intelligence
Answers hotel-specific questions in context
Browse hotelsAsk Concierge
Hotel card prompts
Ojai Valley InnOjai, United States
Tell me moreAsk concierge
The MarkNew York, United States
Tell me moreAsk concierge
Browse-page prompts
Places Ask Concierge entry points directly inside hotel cards
Features
Everything The Concierge can do across the guest journey.
This is the actual capability surface: trip planning, hotel answers, collection-wide search, grounded research, CMS embeds, and the booking-support layer that helps more guests reach rates with confidence.
Guests can start with occasions, moods, timing, or constraints instead of filters and hotel names.
- Open-ended trip planning and AI search
- Season, destination, and occasion guidance
- Short clarifying questions when the brief is still broad
- Shortlists grounded to the Preferred collection
The Concierge explains the stay in context so guests can keep moving instead of leaving the site to research.
- Tell me about this hotel
- Tell me why this fits
- Room, dining, wellness, gym, arrival, and policy questions
- What is around this hotel and why the location matters
The same conversation can move from one hotel to alternatives, new destinations, or collection-wide capability searches.
- Side-by-side hotel comparisons
- Another option in the same destination or a new one
- Collection-wide questions like which hotels have a specific feature
- Conversation memory for priorities, exclusions, and failed fits
Preferred data stays first, but the concierge can broaden to trusted sources when the guest asks something more specific.
- Preferred profile grounding first
- Official hotel and first-party source checks
- Location-aware nearby and map-style lookups
- Visible source links for researched answers
The same concierge can be launched from homepage search, browse pages, hotel pages, and embedded CMS prompts.
- Hero-level Ask The Concierge entry point
- Right-rail assistant that stays inside the brand journey
- CMS prompt embeds on destinations and hotel pages
- Context-aware behavior on homepage, hotel, and booking views
Aurelia is designed to resolve doubt, guide the right room or stay, and support the next step into booking.
- Best room for me and late-arrival guidance
- Rates handoff without dropping conversation context
- Guest-intent signals for ecommerce and merchandising teams
- One shared concierge layer across a large luxury portfolio
Impact
The business case should be clear at a glance.
When the site narrows the right hotel faster and resolves booking doubt earlier, more guests reach rates with conviction. That is the operating case Aurelia is built to make for brand, ecommerce, and portfolio leadership.
More guests reach the rates step after the site narrows the right stay sooner.
Assisted journeys stay inside the brand experience longer instead of leaking to outside research.
Guests get fit, dining, arrival, and context answers before momentum drops.
Directional planning model for a large luxury collection, not claimed live results.
Illustrative executive model for a large luxury hotel collection. These are directional planning numbers, not claimed live results.
Scale
Pilot quickly. Scale with governance.
Start on a handful of high-intent pages, prove guest engagement and booking-path value, then expand the same intelligence across destinations, hotels, and embedded prompts with shared analytics and control.
Homepage discovery, destination browse, flagship hotel pages, and the rates handoff are enough to prove value fast.
Aurelia learns the hotel network, page context, prompt surfaces, and the tone expected of a premium brand.
The same concierge layer can scale across the portfolio with visibility into intent, weak spots, and outcomes.
Pilot without a rebuild, then decide how deeply the brand wants the concierge woven into the stack.
Launch prompts inside browse, hotel, and campaign pages without creating a parallel content system.
Track what guests ask, where journeys stall, and which destinations or experiences deserve stronger merchandising.
Interactive proof
See how the concierge would feel on your website on day one.
Launch the same concierge behavior used in the demo. Start with a planning shortcut, open a hotel-specific question, or show how in-content prompts can guide the next move without breaking the brand.
Integrated AI layer, ready to pilot on day one.
Show the same concierge behavior guests would experience on your site.
Open the live demo, show the planning-first flow, and demonstrate how hotel-aware answers, embedded prompts, and booking-path guidance can live inside a premium brand experience.
AI trip planningConcierge intelligenceCMS embeds